Privacy policy

Qiwu Plus operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a carefully curated shopping experience (hereinafter referred to as the "Service"). Qiwu Plus is powered by Shopify, which enables us to provide the Service to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Service, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or another individual, or that is reasonably capable of being associated with you or another individual. Personal information does not include information that is collected anonymously or de-identified so that it cannot identify you or be reasonably associated with you. Depending on how you use the Service, your country/region of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact Information including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information including credit card, debit card, and financial account numbers, payment card details, financial account details, transaction details, payment methods, payment confirmations, and other payment details.
• Account Information including your username, password, security questions, preferences, and general settings.
• Transaction Information including items you viewed, added to cart, or added to your wishlist, or items you purchased, returned, exchanged, or canceled, as well as transaction history records.
• Communication Records including information you provide when you communicate with us, such as content submitted with customer support inquiries.
• Device Information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage Information including information about your use of the Service, such as how and when you use or browse the Service.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you including when you create an account, access or use the Service, contact us, or otherwise provide personal information to us;
• Automatically through the Service including information collected from your device when you use our products or services or visit our website, as well as information obtained through the use of cookies and similar technologies;
• From our service providers including when we engage them to provide specific technologies and to collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the specific Service you use, we may use personal information for the following purposes:

• Providing, Customizing, and Improving the Service. We use your personal information to provide the Service, including fulfilling contracts with you; processing payments; shipping orders; remembering your preferences and items of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and managing your account; arranging shipping; assisting with returns/exchanges; supporting user reviews; and creating a personalized shopping experience for you, such as recommending products based on your purchase history. This may include using your personal information to better customize and improve the Service.
• Marketing and Advertising We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and displaying online ads for products or services on the Service or other websites based on items you previously purchased or added to your cart, as well as your other activities on the Service.
• Security and Fraud Prevention We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, or take action regarding potential fraudulent, illegal, dangerous, or malicious activity; protect public safety; and maintain the security of our Service. If you choose to use the Service and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone.
• Communicating with You We use your personal information to provide customer support, respond to your inquiries, deliver efficient service, and maintain our business relationship.
• Legal Reasons We use your personal information to comply with applicable laws or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to handle or investigate potential violations of our terms or policies.

Legal Bases for Processing Personal Information

In regions where applicable law requires us to state the legal bases for processing (including the European Economic Area and the United Kingdom), we rely on one or more of the following legal bases depending on the specific purpose:

• Performance of a Contract or Pre-contractual Steps: to process orders and payments, arrange delivery, provide customer accounts, process returns and exchanges, and respond to order-related requests.
• Compliance with Legal Obligations: for tax, accounting, customs, product safety, consumer protection, dispute resolution, and responding to lawful requests by competent authorities.
• Our Legitimate Interests: to safeguard website and transaction security, prevent fraud, improve services, conduct necessary business analysis, and maintain customer relationships, provided these interests are not overridden by your fundamental rights and freedoms.
• Your Consent: for marketing communications, non-essential cookies, targeted advertising, or other opt-in processing that requires consent. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent prior to its withdrawal.

If certain information is required to fulfill a contract or legal obligation and you choose not to provide it, we may be unable to process your order, complete delivery, provide specific services, or fulfill related requests.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes within the scope of this Privacy Policy. Such circumstances may include:

• Disclosures to Shopify, vendors, and other third parties that provide services on our behalf (such as IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• Disclosures to business and marketing partners to provide marketing services and deliver advertisements to you. For example, we partner with third-party services through Shopify to support personalized advertising based on your online activity across different merchants and websites. Our business and marketing partners use your information according to their respective privacy notices. Depending on your country/region, you may have the right to opt out of us sharing your information for targeted advertising and promotional marketing based on your online activities across different merchants and websites. To exercise your right to opt out of such use of information, please click here.
• When you instruct, request, or otherwise consent to us disclosing specific information to third parties, such as for product shipping, or through your use of social media widgets or login integrations.
• Disclosures within our affiliates or corporate group.
• In connection with business transactions such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Service, rights, and the rights of our users or others.

Relationship with Shopify

The Service is hosted by Shopify, which collects and processes personal information regarding your access and use of the Service to provide and improve the Service. Information you submit to the Service will be transmitted and shared with Shopify and third parties who may be located outside your country/region of residence in order to provide and improve the Service. Additionally, to help protect, develop, and improve our business, we use certain Shopify enhanced features that integrate data and information derived from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information we collect regarding your interactions with our store, other merchants, and Shopify. In these cases, Shopify acts as the controller for processing your personal information, including responding to your requests to exercise your rights regarding personal information used for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your country/region, you may exercise certain rights regarding your personal information at the Shopify Privacy Portal.

Third-Party Websites and Links

The Service may provide links to websites or other online platforms operated by third parties. If you visit these websites that are not affiliated with or controlled by us, please be sure to review their privacy and security policies as well as their terms of service. We do not guarantee nor are we responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of their information. Information you provide on public or semi-public platforms, including information shared on third-party social networking platforms, may also be viewable by other users of the Service and/or users of those third-party platforms, and the use of such information by us or third parties is unrestricted. Our provision of such links does not in itself imply an endorsement of the content on such platforms or their owners/operators, unless otherwise stated in the Service.

Children's Data

The Service is not intended for children, and we do not knowingly collect personal information from minors under the legal age in your jurisdiction. If you are a parent or guardian and discover that your child has provided personal information to us, you may contact us using the contact details provided below to request deletion of such information. As of the effective date of this Privacy Policy, to the best of our knowledge, we do not "share" or "sell" (as those terms are defined under applicable law) personal information of minors under 16 years of age.

Information Security and Retention

Please note that no security measures are foolproof or impenetrable, and we cannot guarantee "absolute security." In addition, any information you send to us may not be secure during transit. We recommend that you do not send sensitive or confidential information to us through insecure channels.

How long we retain your personal information depends on various factors, such as whether the information is needed to maintain your account, provide the Service, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your country/region, you may have some or all of the following rights related to your personal information. However, these rights are not absolute, may apply only in specific circumstances, and we may deny your request as permitted by law in certain situations.

• Right to Access/Know. You have the right to request access to the personal information we hold about you.
• Right to Erasure/Delete. You may have the right to request that we delete personal information we maintain about you.
• Right to Correction/Rectify. You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Data Portability. In specific circumstances and subject to certain exceptions, you may have the right to obtain a copy of your personal information held by us and request that we transfer it to a third party.
• Right to Opt-Out of Sale/Sharing or Targeted Advertising. Depending on your country/region, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to object to our processing of your personal information for purposes of "targeted advertising" (as defined under applicable privacy laws). To exercise your right to opt out of such use of information, please click here. Please note that if you visit our website with Global Privacy Control (GPC) opt-out preference signals enabled, we will automatically treat this as a request to opt out for the device and browser used to visit the website based on your location. If we can link the device sending the signal to a Shopify account, the opt-out request will be applied to that account synchronously. To learn more about Global Privacy Control, please visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other "Do Not Track" signals that your web browser or device may send.
• Manage Communication Preferences. We may send you promotional emails, and you may opt out of receiving such messages at any time using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as notifications related to your account or orders.

You may exercise any of the above rights through the options provided in the Service or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have (including rights regarding data processed by Shopify), please visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of your rights. Subject to applicable law, we may need to verify your identity before processing your request. Pursuant to applicable law, you may designate an authorized agent to submit requests to exercise rights on your behalf. Before accepting a request submitted by an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request promptly within the timeframes prescribed by applicable law.

Complaints

If you have any objections to how we handle your personal information, please contact us using the contact information provided below. Depending on your country/region, you may have the right to appeal our decision by contacting us, or submit a complaint to your local data protection supervisory authority. If you are located in the European Economic Area, you can view a list of data protection authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country/region of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, unless the recipient country/region has been deemed to provide an adequate level of data protection, we will rely on recognized data transfer mechanisms, such as Standard Contractual Clauses issued by the European Commission, or equivalent contracts issued by competent authorities in the UK.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any rights available to you, please call +86 185 0798 0008, email info@qiwuplus.com, or contact us at: Room 901, Building A, Wenxin Jiayuan, Jinling Avenue, Changjiang District, Jingdezhen City, Jiangxi Province, China, Postal Code: 333000, China. Under applicable data protection laws, we are the data controller of your personal information.