Shipping policy
We are committed to providing a safe, reliable, and efficient global shipping experience.
Fast Dispatch
We understand how excited you are to receive your order.
- Standard Processing Time: Most orders are processed and shipped within 2–5 business days after payment confirmation.
- Exceptions: For customized products or pre-order items, please refer to the specific product page for estimated dispatch times.
- Peak Periods: During holidays or promotional events, order processing may experience slight delays. We appreciate your patience.
Global Shipping Network
QIWU PLUS ships to most major countries and regions worldwide.
- Asia: Mainland China, Hong Kong, Macau, Taiwan, Singapore, Japan
- North America: United States, Canada
- Europe: Major EU countries
- Oceania: Australia
If your region is not currently supported, we will reach out to discuss alternative solutions. If delivery is not possible, a full refund will be issued to your original payment account.
Shipping Methods & Partners
We work with trusted international logistics partners to ensure your package arrives safely.
- Preferred Carriers: We primarily ship via DHL, UPS, FedEx, EMS, SF International, and other established international carriers.
- Smart Matching: The best carrier for your destination will be automatically selected at the time of shipment.
- Transparent Pricing: Available shipping options and real-time rates will be clearly displayed at checkout.
Estimated Delivery Times
The following delivery timeframes are based on historical data and are provided for reference (business days):
| Destination | Estimated Timeframe |
|---|---|
| Asia | 5–10 days |
| Europe / North America | 7–15 days |
| South America / Africa / Remote Areas | 10–25 days |
Please note: Actual delivery times may vary depending on customs clearance efficiency and local logistics conditions. The above timeframes are for reference only.
Order Tracking
- Tracking Number: A tracking number will be provided for all orders once shipped.
- Real-Time Updates: You can track your package at any time via your Shopify account order page or the link provided in your shipping confirmation email.
- Assistance: If there is no tracking update for more than 5 business days or the status appears abnormal, please contact our customer service team for support.
Delivery & Issue Handling
- Inspection Upon Receipt: Please inspect the outer packaging carefully upon delivery.
- Reporting Window: If you notice any damage, wrong items, or missing pieces, please take photos and contact us within 72 hours of receipt.
- Lost Packages: If your package is lost in transit, we will initiate an investigation with the carrier and arrange a replacement or full refund upon confirmation.
- Late Reports: Issues reported after 72 hours may affect the outcome of any subsequent claims.
Important Notice: Duties & Taxes
Import duties, VAT, or customs clearance fees may apply depending on the regulations of the destination country or region, and are the responsibility of the customer unless otherwise stated. We recommend checking your local import policies before placing an order. QIWU PLUS is not responsible for any additional charges arising from customs duties.
Force Majeure
In the event of shipping delays or disruptions caused by natural disasters, policy changes, public health emergencies, war, or other force majeure circumstances, we will do our best to coordinate and communicate. However, QIWU PLUS shall not be held liable for compensation in such cases.